PALÉOH! — Le jeu qui rassemble
Livraison offerte dès 150 € d'achat
Jeu de palet en bois pensé en France
Livraison en France, Belgique, Suisse, Luxembourg et Monaco
Returns & exchanges
Sometimes,
you need to come back.
An order doesn’t always go as planned. Our goal is simple: make returns, exchanges and after-sales requests as clear as possible.
Selling well also means supporting you well.
01 / OUR APPROACH
A return should never be complicated.
At Paléoh!, we want to build a simple, lasting relationship with our customers.
If your order doesn’t meet your expectations, if you wish to exercise your right of withdrawal or if your product has a problem, please contact us.
Every situation is carefully reviewed to guide you to the right procedure.
01 / CONTACT
You write to us.
Give your order number and simply explain the reason for your request.
02 / EXCHANGE
We reply.
Our team tells you what to do based on your situation.
03 / SOLUTION
We find a solution.
Return, exchange or repair: we support you until your request is resolved.
02 / WITHDRAWAL
Changing your mind happens.
For online purchases, consumers have a right of withdrawal under the conditions set by applicable regulations.
If you wish to exercise this right for your Paléoh! order, contact us before returning the product.
Good to know
The conditions, time limits, any exclusions and refund terms are set out in our Terms and Conditions of Sale. We recommend reading them before making a return request.
Depending on the conditions that apply to your purchase, you can exercise your right of withdrawal within the legal time limit. Contact us before any return so we can tell you the procedure to follow.
Send us a message with your name, your order number and the reason for your request. We’ll reply with the information you need to make your return.
Return conditions depend in particular on the condition of the product and the applicable legal framework. Check our Terms and Conditions of Sale or contact us before returning it.
03 / EXCHANGE
A problem with your game?
A product can sometimes arrive with a problem, despite all the care taken when preparing it.
If your Paléoh! has a defect or damage on arrival, contact us quickly.
A photo of the product and its packaging can help us quickly understand the situation and offer you the most suitable solution.
Contact us as soon as possible with your order number and photos of the parcel and the damaged product. We’ll review your request and tell you what to do.
Contact our team with your order number and describe the missing part. We’ll help you find the right solution.
Send us a description of the problem, your order number and, if possible, photos. Our team will assess the situation and tell you the next steps.
04 / COSTS
Who pays for the return?
Any return costs depend on the nature of the request and the conditions that apply to your order.
If a product is faulty or damaged, contact us before sending anything so we can give you the right procedure.
For a withdrawal or voluntary return, the applicable terms are set out in our Terms and Conditions of Sale.
It depends on the reason for the return and the applicable conditions. Check our Terms and Conditions of Sale or contact us before returning your order.
We recommend contacting us before any return. That way we can identify your order, check the applicable conditions and give you the right procedure.
05 / REFUND
And after the return?
Once your request has been handled and the product received where necessary, the refund terms depend on the type of return and the conditions that apply to your order.
We’ll confirm the steps to follow when we handle your request.
Refunds are made within the time limits set by applicable regulations and the terms of sale. The exact details are given to you when we handle your request.
When the refund conditions are met, it’s usually made using the payment method used for the order, subject to applicable rules.
Our commitment
Behind every order, there’s a real person.
Paléoh! is a young brand built around a simple idea: creating objects that make people want to get together.
That care doesn’t stop when the parcel leaves our workshop.
A question, a doubt, a problem or simply need help? We’d always rather have one more message than a bad experience.